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Service Policy – EcoFresh

EcoFresh provides professional cleaning and sanitisation services for upholstered furniture, sofas, mattresses, chairs, and other textile-covered furnishings, using products and equipment appropriate for each situation.

1. Pre-Service Assessment

Before any service begins, a visual inspection of the upholstery is carried out to assess its overall condition, fabric type, stains, wear, pre-existing damage, and any other relevant characteristics.

2. Cleaning Results

Although we use professional techniques and suitable cleaning products, we cannot guarantee the complete removal of all stains, odours, or existing marks.

The final result depends on several factors, including:

  • Fabric type and composition;

  • Age of the stain;

  • Previous exposure to chemical products;

  • Natural wear and tear of the material;

  • Pre-existing damage;

  • Build-up of dirt over time.

3. Permanent Stains

Some stains may cause permanent changes to the fibres or colour of the fabric, making complete removal impossible, even with professional treatment.

In such cases, EcoFresh cannot guarantee the complete removal of the stain.

4. Delicate Fabrics and Hidden Damage

Certain fabrics may have wear, fragility, manufacturing defects, or hidden damage that is not visible before cleaning.

During the cleaning process, changes related to the pre-existing condition of the material may become apparent, including colour fading, fibre weakening, or other effects resulting from the fabric's condition.

EcoFresh cannot be held liable for issues arising from manufacturing defects, normal wear and tear, or pre-existing conditions of the materials.

5. Drying Time

Drying times may vary depending on:

  • Fabric type;

  • Ambient temperature;

  • Ventilation of the area;

  • Relative humidity.

Any drying times provided are estimates only.

6. Liability

EcoFresh's liability is limited to carrying out the service in accordance with recognised professional standards and industry best practices.

The company is not liable for damage resulting from:

  • Natural wear and tear of materials;

  • Previous repairs;

  • Faulty glueing or stitching;

  • Manufacturing defects;

  • Hidden defects or pre-existing issues existing prior to the service.

7. Acceptance of this Policy

By hiring EcoFresh's services, the customer acknowledges that they have read, understood, and agreed to the terms of this Service Policy.

Last updated: June 2026.